Help Center

FAQs

Ordering

HOW DO I ORDER ON YOUR WEBSITE?

WHAT PAYMENT METHODS ARE ACCEPTED?

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

HOW DO I CHECK THE STATUS OF MY ORDER?

SEZZLE

WHAT IS SEZZLE?

HOW MUCH WILL MY SEZZLE PAYMENTS BE?

HOW CAN I MANAGE MY PAYMENTS WITH SEZZLE?

HOW DO I PAY WITH SEZZLE?

SIZING

HOW DO I MEASURE MY RING SIZE?

WHICH BRACELET LENGTH IS RIGHT FOR ME?

HOW DO I KNOW WHICH CHAIN WILL SUITE ME BEST?

SHIPPING

WHEN WILL MY ORDER SHIP?

HOW LONG DOES SHIPPING TAKE?

DO YOU SHIP INTERNATIONALLY?

ROUTE

WHAT IS ROUTE?

WHAT IF MY ORDER NEVER ARRIVES, ARRIVES DAMAGED, OR IS STOLEN?

HOW DO I FILE A CLAIM FOR MY DAMAGED, LOST, OR STOLEN ORDER?

WHAT ARE ROUTE'S TERMS & CONDITIONS?

IS ROUTE A LICENSED INSURANCE COMPANY?

WHY DID YOU PARTNER WITH ROUTE?

WHAT HAPPENS IF THERE IS AN ISSUE WITH MY ROUTE RESHIPMENT?

HOW LONG DO I HAVE TO REPORT AN ORDER ISSUE?

REFUNDS

DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

Jewelry Club

HOW DO I SIGN UP TO BECOME A TESTER?

HOW OFTEN WILL I RECEIVE FREE JEWELRY?

HOW MUCH IS IT TO JOIN?

IS THE JEWELRY CLUB REALLY FREE?

IS THE SUBSCRIPTION CHECKOUT PROCESS SAFE?

CAN I MANAGE MY SUBSCRIPTION ONLINE?

HOW DOES THE JEWELRY CLUB WORK?

CAN I PAY FOR JEWELRY CLUB SHIPPING WITH PAYPAL?

CAN I CANCEL ANYTIME?

WHAT IF I DON'T LIKE THE PRODUCTS I RECEIVE?

WHERE DO I SHARE MY FEEDBACK?

MISC

WHAT IF MY QUESTION IS NOT ANSWERED HERE?

DO YOU OFFER A QUALITY GUARANTEE FOR ALL PRODUCTS BEING SOLD?